a) Funeral natural causes: 6 months b) Accidental death: Receipt of first premium  c) Commuter Cover: Receipt of first premium d) Accidental Hospitalization:  Receipt of first premium e) Suicide: 12 calendar months from entry date

The Policyholder

Any SA citizen and all Foreign Nationals up to the age of 65!

Convenient Debit order or recurring credit card payments. (Must be done in SA Currency)

Risk Element benefits = claims@alivio.co.za or 021 054 0299 Private Hospitalization and Emergency medical care = 0861-22247873

a) Death of the main insured life. b) 2 Consecutive non payments of premiums

Go to https://bit.ly/RoyaltyLifeCoupons  on your phone or PC to access your grocery couponsLog in by entering your mobile numberView available coupons and select the coupon you would like to redeem by ”adding the item to your basket”Once you have selected all the items you wish to purchase, go to the basket tab on the top right-hand corner of the mobi-siteWhen purchasing the items in-store, make sure to select the correct brand as displayed on the mobi-siteA unique barcode code will be generated, and you can send the code to your number via SMS or email.At checkout, show the grocery coupon barcode to the cashierThe savings will automatically be deducted from your total purchase value.

For any queries or questions, you can call our helpline on 0860 021 169.

As a membership programme for employers, Accisure enables businesses and individuals to provide private medical care to their workers should they get injured at work or while commuting.  Contact the following number for 24/7 assistance:  0861-22247873

These services are not available at all private hospitals, however there is a network of private hospitals throughout South Africa with doctors, specialists and different service providers that do treat Accisure members who were involved in road accidents and do not have private medical aid.

If you have received inadequate information or unsatisfactory service or have complaints about the advice you have received, please contact Alivio Financial Services (Pty) Ltd at:  complaints@alivio.co.za.  Should you not be satisfied, you can direct your complaint to African Unity’s Compliance Officer at complaints@africanunity.co.za. Should you be unsatisfied with the complaints handling process of African Unity’s Compliance Officer, you can contact the Ombudsman for Long-term Insurance:

Should a Principal Insured like to add additional Dependents (when allowed in terms of the Policy Schedule) or make any changes to his / her personal information or any other information pertaining to the Policy, he/she should contact Alivio at:  021 054 0299 or e-mail admin@alivio.co.za. They will assist further with the amendment.